What happens if my payment is rejected when trying to buy tickets?

If you are experiencing issues while trying to pay for your tickets, please make sure that your internet connection works well and try using a different browser and/or a different device. For example, you can try switching from laptop to smartphone or vice versa.  

Please also make sure that you use an online-enabled Mastercard or Visa debit or credit card that has sufficient funds and check that the 3D Secure parameters are correctly set, so that the card authentication can go smoothly. Tickets can also be paid with Alipay+.

Alternatively, we suggest using another card. If the problem persists, we recommend that you contact your bank or your card issuer.   

Your purchase is successful only if you receive an email from UEFA with a payment confirmation and a paid invoice.   

UEFA shall not be held responsible for any problem that fans may encounter with their bank while proceeding with the payment of the tickets.